How Rivalaya handles customer information.

Last updated: 15 May 2026

Information we collect

We may collect your name, phone number, email, address, order details, tailoring appointment details, feedback, product preferences and messages you send through forms or WhatsApp links.

How we use it

We use customer information to respond to inquiries, process orders, support tailoring bookings, arrange pickup or delivery, send OTP verification, provide invoices, manage loyalty benefits and improve store service.

Marketing and analytics

With your interaction or consent, we may use contact details for launch offers, festival campaigns, feedback requests and website analytics. You can ask us to stop promotional communication.

Data sharing

We do not sell customer data. Information may be shared only with service providers needed for payments, SMS OTP, delivery, email, analytics or customer support.

AI Virtual Try-On photos

If you use Visualise on Me, Rivalaya processes the uploaded photo only after your consent and 18+ confirmation. The photo is sent from our backend to the configured AI try-on processor only to create your visualisation. Unsaved source photos and generated looks expire automatically based on our retention settings; saved looks keep only the generated image until you delete it.

Security

OTP, payment, customer and AI Virtual Try-On flows are handled through the website backend and service providers. API keys, payment secrets and AI provider credentials are never intentionally exposed to frontend users.

Your choices

For access, correction or deletion requests, contact support@rivalaya.com. General store enquiries can be sent to enquiries@rivalaya.com. We may retain records where required for tax, invoice, fraud prevention or legal compliance.